Work anywhere anytime
- Companies
- •Establishment
- •Individuals
“A new method of performing work from anywhere outside the office using IT and communication technologies”
Telework Company
Our Company (Telework Service Provider) is the pioneer company in advanced technologies transfer and localization.
Due to its advanced vision, we have launched several initiatives that offer the best services to meet the needs of Saudi government, Saudi citizens and the Arab world.
We are the first licensed company to provide the telework solution in the Kingdom of Saudi Arabia. It aims to provide a better environment for Saudi women and people with special needs to work from home and get equal employment opportunities.
Telework platform allows business owners to hire the best competent resources wherever they are. The results help in achieving operational efficiencies, savings and enhanced productivity. This concept has been proven over years of experience by global industry experts. Takamul for Business Services Holding Company (the subsidiary of the Human Resources Development Fund HRDF) has signed the first agreement of its kind with our Telework Company to implement and manage teleworking program in the Kingdom of Saudi Arabia. Under this agreement; we build, operate and manage program implementation.
Telework Advantages
Teleworking achieves many positive effects on the individuals and the whole society. Within Saudi Arabia, teleworking contributes as follows:
- Jobs localization.
- Emphasizes & encourages women participation in the country’s development by providing them work at home environment.
- Provides better and wider scale jobs for people with special needs.
- Overcomes the problem of unemployment in remote and rural areas.
- Reduces traffic congestion and maintains a healthy green environment.
- Active participation in supporting the national economy through:
- Increasing employment rate by 20-30%.
- Reducing staff turnover rate to 20%.
- Reducing staff absenteeism by 60%.
- Removes the geographical distance barrier and recruitment costs.
- An opportunity to benefit from remote and retired experts.
- Reduces operational costs.
- Reduces companys’ recruitment and training costs.
- Allows business continuity during extreme circumstances.
- Allows teleworkers to become eligible for Social Insurance.
- Saudis in Telework are calculated towards Saudization ratio.
Telework is a flexible way to work that suits your circumstances.
Telework helps you find the balance between work & social life.
It saves transportation costs and reduces the effort and saves time.
A solution that makes a considerable saving in your personal costs.
You will be eligible for the social insurance.
Eligiblilty to Join
You can benefit from the advantages of telework if you are within the following categories:
- Female citizens with appropriate education and have skills that the companies need.
- Male citizens with disabilities or special needs who have appropriate education and skills.
- People who have skills that companies require without the need to go to conventional workplace.
Telework occupations include
Language revision
Translation
Programming & software design
Website design & development
Accounting & finance
Architectural drawings
Legal consultations
Other consultations
Writing & editing
Advertising & publicity
Data entry
Call center agents
Telework Benefits for Establishments
- Saves the costs of building offices and its equipments.
- Increases the productivity by using latest technologies.
- Reduces absenteeism and day-off requests.
Telework Benefits for Individuals
- Saves time, effort and cost of transportation.
- Avoid office pressures & achieve tasks according to the employee’s suitable time and working conditions.
- Provides an employee more family and social time.
Telework Benefits for the Society
- Reduces Unemployment.
- Reduces traffic congestion in cities.
- Economic & social development for the rural and remote areas.
- Opens employment opportunities for individuals with disabilities.
- Provides an opportunity for women to work in a non-mixing environment.
Virtual Call Centers
As a Telework Company we decided to find creative practical solutions that reduce Saudi women’s unemployment. One of these obvious solutions is Virtual Call Centers. With VCC, Saudi women seeking employment are no longer needed to go out of the house without a companion (a mahram). VCC allows employees to work remotely in a professional manner with great technical support for companies.
All teleworking processes are using the best technologies & industry standards in the world. telework solutions are currently applied by very important entities such as US State Department, US Department of Agriculture, Mercedes and other giant entities which rely on the same platforms.
Provides HR data bank of technicians, administrators, representatives and highly experienced staff.
Virtual Call Center Benefits
Promotional and marketing campaigns for the companies.
Handling of customer complaints.
Provides daily reports of work including products, customers’ trends and employees’ performance.
Provides customers with information related to the company and its products. This helps to market the company's name, business and brand quickly.
Virtual Call Center Benefits
Cost reduction
Hiring call agents to work from home significantly reduces the cost factor. According to IDC, the normal costs of the agent call in the contact center is 115 SAR/hour. While the cost of the same agent in the same company while working from home is 80 SAR/hour as rent, transportation, operation & other costs drop dramatically.
Employ the best
When you employ a call center agent that works from home, the company gets a major advantage to select from a large geographic database from all provinces and you can select the best from anywhere within the Kingdom without any obstacles.
Easily cope with fluctuating numbers of incoming calls
You can easily control working hours to cope with the peak calling hours. Telework agents can stay extra hours to cover such pressure hours without carrying the burden of transportation. Moreover, you can also reduce the number of employees and working hours during low call volume as a result of high flexibility of teleworking solution.
Permanent presence (24 hours a day, 7 days a week, 365 days a year)
Using telework virtual call center solution, your company is available and interacting with your valuable customers fully and permanently. The call center will work non-stop providing full support. Teleworking call agents can join work from anywhere within the the Kingdom of Saudi Arabia.
The reduction of staff absence and delay
Delays and absences are rare in cases of telework because employees feel satisfied and comfortable benefiting from the flexibility of work and saving the time, money and effort. Reports proved that working from home increases job satisfaction. Teleworkers get the sense of comfort during working, in the same time with a platform that facilitates all the processes as if they are working in a physical call center environment.
Enhance customer satisfaction
As the teleworkers feel satisfied and comfortable while working from home, it will be reflected on their interaction with the customers. The results will necessarily be the best level of customers services and will increase your customers’ satisfaction towards your products and services.
“All your integrated solutions in one platform”
Business Solutions Benefits
- Web Apps
- Contacts
- Users Online
- Employee Directory
- Profile
- Help Request
- Employee Management
- Department Message Board
- Organization Chart
- IT Tickets
- Employee Session Log
- Private Instant Message
- Cloud Drive
- Web Conference
- Customer Service
- Projects & Tasks Detailed Reports
And many more features...